Close Menu
    Subscribe

    Return & Refund Policy

    Return & Refund Policy for BlackWestchesterMerch.shop

    Last updated: August 26, 2025

    All products on BlackWestchesterMerch.shop are custom-made and fulfilled by our print-on-demand partner, Teespring (Spring). Because each order is produced and shipped directly through Teespring, all returns, replacements, and refunds are handled under Teespring’s official Return Policy.

    How Returns & Refunds Work

    • Defective, Damaged, or Misprinted Items: If your item arrives damaged or with a printing error, Teespring will provide a replacement or refund.
    • Wrong Item Received: If Teespring sends the incorrect product, size, or design, they will correct the order at no cost.
    • Lost Orders: If your package is lost during shipping, Teespring will work with you to resolve the issue.

    Non-Returnable Items

    Because all products are made-to-order, Teespring does not accept returns or issue refunds for:

    • Buyer’s remorse or change of mind.
    • Incorrect size ordered (please review sizing charts before purchase).
    • Normal wear and tear after delivery.

    How to Request a Return or Refund

    If you experience an issue with your order, please contact Teespring’s Customer Support directly:

    🔗 Teespring/Spring Help Center: https://answers.spri.ng/hc/en-us

    📧 Submit a Request: https://answers.spri.ng/hc/en-us/requests/new

    All requests must be submitted within 14 days of receiving your order.

    Exchanges

    Teespring does not process direct exchanges. If you wish to change a size, color, or style, you must place a new order.

    Questions About Your Order?

    For any order-related issues, please contact Teespring Support directly through the links above.

    For general inquiries about BlackWestchesterMerch.shop, you may reach us at:
    📧 blackwestchesteronline@gmail.com